Shipping policy

Shipping Policy of Sneppy Buy

Shipping Policy

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.

At Sneppy Buy, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across the United Kingdom and ensure you receive the highest level of responsiveness at all times.

Once an order has been submitted, you will be provided with order status and shipping information and receive the tracking number via email once your order has been shipped.

Shipping Charges

We offer free shipping on all orders within the United Kingdom.

Order Acceptance & Pricing

There may be cases when an order cannot be processed for various reasons. The site reserves the right to refuse or cancel any order at any given time. Additional verifications or information, including but not limited to phone number and address, may be required before order acceptance.

To prevent fraudulent transactions, we reserve the right to validate payment details before processing any order. This verification may include identity, residence, or banking information checks. If there is a risk of fraudulent activity, we reserve the right to cancel the order immediately.

We strive to provide accurate pricing information on our site. However, in cases where an item is mispriced, we reserve the right to refuse or cancel the order. If such an error occurs, we may either contact the customer for further instructions or cancel the order and notify them. We have the right to cancel any such orders, regardless of whether the order has been confirmed or the credit card has been charged.

Every effort is made to dispatch orders as quickly as possible. All orders are processed after being placed.

Handling, Transit, and Order Cut-off Time for the United Kingdom

  • Handling time: 1-2 Business Days (Monday to Friday)

  • Transit time: 2-4 Business Days (Monday to Friday)

  • Order Cut-Off Time: 2:00 PM GMT

  • Same-day shipping for orders placed before 2:00 PM GMT

Order Processing and Confirmation

After an order is placed, customers will receive a confirmation email with the order number and receipt. Orders typically ship within one to two business days, excluding holidays. Orders that require customization may take longer to process.

If the confirmation email is not received, customers are advised to check their spam folder. If it is still not found, they should contact us at contact@sneppybuy.com with the subject line "Order Confirmation Not Received" for assistance.

For custom orders, we will reach out separately to confirm the required customizations before processing and shipping.

Shipping Carriers

We work with the following shipping partners:

  • DHL

  • UPS

Order Tracking

Customers can track their orders using the tracking number provided via email. If a tracking number is not received within seven business days, they should email contact@sneppybuy.com for assistance.

Lost or Damaged Shipments

If an order is lost or arrives damaged, customers must contact us at contact@sneppybuy.com within seven days of delivery. We will investigate the issue and provide either a replacement or a full refund, depending on the circumstances.

Order Cancellation Policy

Customers may cancel their order within 24 hours of placing it for a full refund. To request a cancellation, they must email contact@sneppybuy.com. Orders that have already been shipped cannot be canceled.

Refund Policy for Shipping Fees

Shipping fees are non-refundable unless the return is due to an error on our part, such as the wrong or defective item being sent.

Contact Information

Sneppy Buy
Address: 12 Willow Lane, London SE18 5TB, United Kingdom
Phone: +447715941635
Email: contact@sneppybuy.com
Business Hours: Monday - Friday, 9:00 AM to 5:00 PM GMT