FAQ
FAQ
How do I place an order?
🛒 Simply browse our website, add your favorite items to the cart, and proceed to checkout. Enter your shipping and payment details, and you’re all set!
What payment methods do you accept?
💳 We accept:
- Credit/Debit Cards: American Express, Diners Club, Discover, Google Pay, Maestro, Mastercard, UnionPay, Visa.
- Apple Pay.
- Shop Pay.
All payments are secure and encrypted for your safety.
How long does shipping take?
🚚 Shipping takes approximately 12 business days within Europe. We offer free shipping on all orders!
Can I cancel my order?
❌ Yes! If your order hasn’t shipped yet, email us at contact@sneppybuy.com with your order number to cancel. If it’s already shipped, you can return it once delivered.
How do I choose the right size?
📏 Check our Size Chart on the product page. If you’re between sizes, we recommend sizing up for the best fit. Still unsure? Email us for help!
What if my item is damaged or defective?
⚠️ We’re sorry to hear that! Email us at contact@sneppybuy.com with photos of the issue, and we’ll help you with a replacement or refund.
How do I contact customer service?
📧 You can reach us at contact@sneppybuy.com or use our live chat (Monday to Friday, 07:00 - 11:00). We’re here to help!
Can I track my order?
📦 Yes! Once your order ships, you’ll receive a tracking number via email to follow your package’s journey.
Thank you for choosing Sneppy Buy! We’re here to make your shopping experience smooth and enjoyable. 💖
